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Returns

The return policy of Hetta Supply store.

Claims

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If the product you have received is not as described or has manufacturing defects, please contact us immediately by phone at +48 579 900 408 or by email at contact@hettasupply.com

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This will enable us to give you guidance on how to make a complaint.

According to the Civil Code (Article 568 § 1), the seller shall be liable for defects found within two years from the delivery of the goods.

The buyer can decide for himself whether he wants to use the warranty benefits or file a complaint under the warranty for defects.

When making a complaint, you should prepare the proof of purchase and a complaint form available on the website of the Office of Competition and Consumer Protection.

Warranty

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All our products are covered by a one-year manufacturer's warranty.

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In case of detecting a physical defect, please contact us by phone at +48 579 900 408 or send an email describing the situation to contact@hettasupply.com

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Please keep your proof of purchase (receipt or invoice) as a basis for warranty.

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Returns

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You have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

To do so, you must notify us by phone or e-mail. Then please prepare a document confirming the conclusion of the contract and fill in the appropriate form.

Removal from the sale of goods is free of charge.

Both in the case of complaint and return all costs associated with the transport of the advertised goods are carried out on behalf and at the expense of the customer..

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